Frequently Asked Questions (FAQ)

CAVORA PARTNERS GmbH is a Swiss-based company specializing in cybersecurity, artificial intelligence, and digital transformation solutions. We develop innovative mobile applications that help businesses and individuals enhance their security posture, leverage AI technologies, and achieve compliance with regulatory standards such as NIS-2, ISO 27001, GDPR, and the EU AI Act.

We offer a range of mobile applications designed to address various cybersecurity, compliance, and AI-related needs. Our apps include:

• CAVORA CyberShield™ Quiz: Interactive cybersecurity awareness training and assessment tool
• AI GRC Platform: Governance, Risk, and Compliance management for AI systems
• AI Use Case Calculator: Business value assessment tool for AI implementations
• Additional apps focused on penetration testing, security assessments, and compliance automation

Visit our website at cavora-partners.ch for more information about our products and services.

Many of our apps offer free basic functionality with optional premium features available through in-app purchases or subscriptions. Specific pricing and subscription options vary by app. Please check the App Store or Google Play Store listing for detailed pricing information, or visit the app's dedicated page on our website.

Our apps are available for both iOS and Android devices:

• iOS: Requires iOS 14.0 or later. Compatible with iPhone, iPad, and iPod touch.
• Android: Requires Android 9.0 (Pie) or later. Compatible with smartphones and tablets.

For optimal performance, we recommend using the latest version of your device's operating system.

Some features of our apps can be used without creating an account. However, to access premium features, save your progress, sync data across devices, and receive personalized recommendations, you will need to create a free account. Account creation only requires an email address and password.

To reset your password:

• Open the app and navigate to the login screen.
• Tap "Forgot Password?"
• Enter the email address associated with your account.
• Check your email for a password reset link (check spam/junk folders if you don't see it).
• Click the link and follow the instructions to create a new password.

If you don't receive the reset email within 10 minutes, please contact support at support@cavora-partners.ch.

Yes! Your account is cloud-synced, which means you can log in on multiple devices (e.g., iPhone, iPad, Android phone) and your data will automatically sync across all devices. Simply log in with the same email address and password on each device.

To permanently delete your account and all associated data:

• In-App: Navigate to Settings > Account > Delete Account, then confirm your choice.
• Email: Send a request to privacy@cavora-partners.ch with the subject line "Account Deletion Request."

Important: Account deletion is permanent and cannot be undone. All your data, including purchase history and saved content, will be permanently deleted within 30 days. Active subscriptions will be canceled, but you will not receive a refund for any unused subscription period.

Our apps offer subscription-based premium features that unlock advanced functionality. Subscriptions are billed automatically through your Apple ID (iOS) or Google Play account (Android) on a recurring basis (monthly, quarterly, or annually, depending on the plan you choose). You can cancel your subscription at any time, and you will retain access to premium features until the end of the current billing period.

To cancel your subscription, you must do so through your Apple ID or Google Play account settings (not within the app). Canceling your subscription will prevent future charges, but you will retain access to premium features until the end of the current billing period.

iOS:

• Open Settings on your device.
• Tap your name at the top.
• Tap "Subscriptions."
• Select the app subscription you want to cancel.
• Tap "Cancel Subscription" and confirm.

Android:

• Open the Google Play Store app.
• Tap the menu icon (three horizontal lines) and select "Subscriptions."
• Select the app subscription you want to cancel.
• Tap "Cancel Subscription" and confirm.

Note: Deleting the app does not cancel your subscription. You must cancel through your account settings.

All purchases made through the App Store (iOS) or Google Play Store (Android) are subject to the refund policies of Apple and Google, respectively. CAVORA PARTNERS does not process refunds directly.

To request a refund:

• iOS Users: Visit Apple Support - Request a Refund
• Android Users: Visit Google Play Support - Request a Refund

Refund eligibility is determined by Apple or Google based on their respective policies (typically within 48 hours of purchase for first-time requests). If you have questions about a specific purchase, please contact the app store support team.

If you reinstalled the app or switched devices and your premium features are not showing, you can restore your purchases:

• Open the app and navigate to Settings > Account.
• Tap "Restore Purchases."
• Log in with the same Apple ID or Google Play account you used to make the original purchase.

If your purchases do not restore, ensure you are logged in with the correct account. If the issue persists, contact support at billing@cavora-partners.ch with your receipt or transaction ID.

Yes. We take data security very seriously and implement industry-standard security measures to protect your personal information:

• Encryption: All data transmitted between your device and our servers is encrypted using TLS 1.3. Data at rest is encrypted using AES-256 encryption.
• Access Controls: Strict access controls and authentication mechanisms ensure that only authorized personnel can access your data.
• Regular Security Audits: We conduct regular security assessments, vulnerability scans, and penetration tests.
• Compliance: We comply with GDPR, Swiss FADP, and other applicable data protection regulations.

While we implement robust security measures, no system is 100% secure. You are responsible for maintaining the confidentiality of your account credentials.

We do not sell, rent, or trade your personal data to third parties for monetary consideration. However, we may share data with trusted third-party service providers who assist us in operating the app, such as:

• Cloud Hosting Providers: AWS, Google Cloud (for secure data storage and infrastructure)
• Analytics Providers: Google Analytics, Firebase (for usage analytics and crash reporting)
• Payment Processors: Apple, Google (for processing in-app purchases and subscriptions)
• Customer Support Tools: Zendesk, Intercom (for managing support tickets)

These service providers are contractually obligated to process your data only on our behalf and in accordance with applicable data protection laws. For more details, please see our Privacy Policy.

Yes. Under GDPR, Swiss FADP, and other data protection laws, you have the right to request a copy of your personal data in a machine-readable format (data portability). To request a data export:

• In-App: Navigate to Settings > Privacy > Export My Data
• Email: Send a request to privacy@cavora-partners.ch with the subject line "Data Export Request"

We will provide your data in JSON or CSV format within 30 days of your request.

You can opt out of marketing communications at any time:

• Email: Click the "Unsubscribe" link at the bottom of any marketing email we send you.
• In-App: Navigate to Settings > Notifications > Marketing Emails and toggle off.
• Email Us: Send a request to info@cavora-partners.ch with the subject line "Unsubscribe from Marketing."

Please note that even if you opt out of marketing communications, you will still receive transactional emails related to your account (e.g., password resets, purchase confirmations, security alerts).

If the app is crashing frequently, try the following troubleshooting steps:

• Update the App: Ensure you have the latest version installed from the App Store or Google Play Store.
• Restart Your Device: A simple restart can resolve many temporary issues.
• Clear Cache: Go to your device Settings > Apps > [App Name] > Storage > Clear Cache (Android). On iOS, you may need to reinstall the app to clear the cache.
• Free Up Storage: Ensure your device has at least 500 MB of free storage space.
• Reinstall the App: Uninstall and reinstall the app (your account data will be preserved if you log back in).

If the issue persists, please report the crash to our support team at bugs@cavora-partners.ch with details about your device model, OS version, and steps to reproduce the crash.

If you're unable to log in, try these steps:

• Check Your Credentials: Ensure you're entering the correct email address and password. Passwords are case-sensitive.
• Reset Your Password: Use the "Forgot Password?" link on the login screen to reset your password.
• Check Your Internet Connection: Ensure you have a stable Wi-Fi or mobile data connection.
• Update the App: Make sure you're using the latest version of the app.
• Disable VPN: Temporarily disable any VPN or proxy services and try again.
• Check Device Date/Time: Ensure your device's date and time are set to automatic (Settings > Date & Time > Set Automatically).

If you still cannot log in, contact support at support@cavora-partners.ch.

Performance issues can be caused by several factors. Try these solutions:

• Close Background Apps: Close other apps running in the background to free up memory.
• Restart the App: Force close the app and reopen it.
• Restart Your Device: A device restart can improve performance.
• Check Internet Speed: Slow internet connections can cause delays. Try switching between Wi-Fi and mobile data.
• Update the App: Ensure you're using the latest version, which may include performance improvements.
• Free Up Storage: Low device storage can impact app performance. Delete unused apps or files.
• Check Device Compatibility: Ensure your device meets the minimum system requirements (iOS 14+ or Android 9+).

If performance issues persist, please contact support with details about your device and the specific actions that are slow.

If you're not receiving push notifications from the app:

• Check App Notification Settings: In the app, go to Settings > Notifications and ensure notifications are enabled.
• Check Device Settings (iOS): Settings > Notifications > [App Name] > Allow Notifications (toggle on). Ensure "Badges," "Sounds," and "Banners" are enabled.
• Check Device Settings (Android): Settings > Apps > [App Name] > Notifications > Enable all notification categories.
• Check Do Not Disturb: Ensure Do Not Disturb mode is not enabled on your device.
• Restart the App: Force close and reopen the app.
• Reinstall the App: Uninstall and reinstall the app to reset notification permissions.

If you still don't receive notifications, contact support at support@cavora-partners.ch.

If your data is not syncing properly:

• Check Internet Connection: Ensure all devices are connected to a stable internet connection.
• Log In with the Same Account: Verify that you're logged in with the same email address on all devices.
• Force Manual Sync: Pull down to refresh or go to Settings > Sync Now.
• Log Out and Log Back In: On the device with sync issues, log out and log back in to refresh the session.
• Update the App: Ensure all devices are running the latest version of the app.
• Check Server Status: Occasionally, sync delays may occur due to server maintenance. Check our status page or contact support.

If sync issues persist, contact support with details about which devices are affected and what data is not syncing.

Premium features are available through in-app purchases or subscriptions. To access premium features:

• Open the app and navigate to Settings > Upgrade to Premium (or tap any locked premium feature).
• Choose a subscription plan (monthly, quarterly, or annual).
• Complete the purchase through your Apple ID or Google Play account.
• Premium features will be unlocked immediately after purchase.

If you've already purchased a subscription but premium features are not showing, try restoring your purchases (Settings > Account > Restore Purchases).

Some features of the app can be used offline, such as viewing previously loaded content or accessing saved data. However, features that require real-time data, cloud sync, or server communication (e.g., login, data sync, updates) will require an internet connection. When you reconnect to the internet, any offline changes will be synced automatically.

To export or share your data:

• Export Reports: Navigate to the relevant section (e.g., Reports, Analytics) and tap the "Export" or "Share" button. You can export data as PDF, CSV, or JSON.
• Share via Email: Use the built-in share function to send reports or data via email.
• Data Portability: For a complete export of all your personal data, go to Settings > Privacy > Export My Data, or contact privacy@cavora-partners.ch.

Yes! The app offers various customization options:

• Dark Mode: Enable dark mode in Settings > Appearance > Dark Mode (or follow system settings).
• Notifications: Customize notification preferences in Settings > Notifications.
• Language: Change the app language in Settings > Language (supports multiple languages).
• Privacy Settings: Control data collection and permissions in Settings > Privacy.
• Display Settings: Adjust font size, color themes, and other display preferences in Settings > Display.

Yes. We are fully compliant with the EU General Data Protection Regulation (GDPR), the Swiss Federal Act on Data Protection (FADP), and other applicable data protection laws. We implement appropriate technical and organizational measures to protect your personal data and respect your data protection rights, including the right to access, rectification, erasure, data portability, and objection. For more information, please review our Privacy Policy.

Depending on your location, you have the following data protection rights:

• Right to Access: Request a copy of your personal data.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure ("Right to be Forgotten"): Request deletion of your personal data.
• Right to Restriction: Request restriction of processing under certain circumstances.
• Right to Data Portability: Receive your data in a machine-readable format.
• Right to Object: Object to processing based on legitimate interests or for direct marketing.
• Right to Withdraw Consent: Withdraw consent at any time (where processing is based on consent).
• Right to Lodge a Complaint: File a complaint with your local data protection authority.

To exercise these rights, contact us at dpo@cavora-partners.ch or use the in-app privacy tools (Settings > Privacy > Data Rights Request).

Our End User License Agreement (EULA) is available at defaultappeula.html. You can also access it within the app by navigating to Settings > Legal > Terms of Service. By using the app, you agree to be bound by the terms and conditions set forth in the EULA.

Our apps are not intended for use by children under the age of 16 (or the applicable age of digital consent in your jurisdiction). We do not knowingly collect personal data from children under 16 without verifiable parental consent. If you are a parent or guardian and believe your child has provided personal data to us without your consent, please contact us immediately at privacy@cavora-partners.ch, and we will take steps to delete such data.

We appreciate your help in identifying and reporting issues:

• Bug Reports: Email bugs@cavora-partners.ch with a detailed description, steps to reproduce, device information, and screenshots (if applicable).
• Security Vulnerabilities: Email security@cavora-partners.ch for responsible disclosure. Please do not publicly disclose security issues until we have had an opportunity to investigate and address them.

We love hearing your ideas! To submit a feature request:

• Email: Send your suggestion to feedback@cavora-partners.ch
• In-App: Navigate to Settings > Help & Support > Send Feedback
• App Store Review: Leave feedback in your app store review (we read all reviews!)

While we cannot guarantee implementation of all requests, we carefully review all submissions and prioritize features based on user demand and technical feasibility.

Yes! In addition to our consumer-facing mobile apps, we offer enterprise solutions including:

• Custom cybersecurity and AI consulting services
• NIS-2 compliance training and implementation
• ISO 27001, ISO 42001, and ISO 27701 certification support
• Security awareness training programs
• Penetration testing and security assessments
• AI governance, risk, and compliance (GRC) platforms

For enterprise inquiries, please contact us at enterprise@cavora-partners.ch or visit cavora-partners.ch.

To stay informed about new features, updates, and announcements:

• Enable App Notifications: Receive in-app notifications about new features and updates.
• Subscribe to Our Newsletter: Sign up at cavora-partners.ch to receive email updates.
• Follow Us on LinkedIn: CAVORA PARTNERS GmbH
• Check the App Store: Review release notes for each app update in the App Store or Google Play Store.

If you have a question that's not answered in this FAQ, please contact our support team:

Email: support@cavora-partners.ch
Phone: +41 76 515 89 52
Support Center: Visit Support Center
In-App: Navigate to Settings > Help & Support > Contact Us

Our support team typically responds within 24-48 business hours (Monday - Friday, 09:00 - 17:00 CET).